FAQs

WHO IS ACEIT?

Aceit  is a locally owned and operated company since 1988. We specialise in Work/Sport and Promotional Apparel and Merchandise.

Aceit Sport is a high performance teamwear company with a reputation for delivering quality kits and merchandise locally and internationally.

DOES ACEIT SELL DIRECT TO THE PUBLIC?

Uniforms can be purchased online by the general public, businesses, schools and sporting clubs.

I HAVE AN URGENT ORDER - CAN YOU HELP?

Aceit can assist with urgent orders call 02 42264054 or email sales@aceit.com.au for assistance.

DOES ACEIT OFFER A LOGO APPLICATION SERVICE?

Aceit operates its own in-house Print Shop and can assist with branding your garments. Email your logo and enquiry to sales@aceit.com.au

IS THERE A MINIMUM ORDER?

There is no minimum order for unbranded uniforms. However, if you require logo application please see our general guide:

- Screen Printed Garments: 20 items 

- Embroidered Garments: 6 Items

- Sublimated Garments: 12 Items

DO YOU OFFER BULK DISCOUNTS?

If you require bulk items with or without branding, Aceit can offer quantity discounts on request. Purchasing garments and branding will reduce your cost compared to purchasing these separately.

HOW LONG DO ORDERS TAKE?

A general guide for deliveries is as follows:

- Unbranded items: 3-7 days 

- Branded Garments: 2-4 weeks

- Sublimated Teamwear: 6 Weeks

Urgent orders are possible. Get in touch with the Aceit team and we will do our best to accomodate.

DO YOU SHIP ANYWHERE IN AUSTRALIA?

Yes - Aceit can ship anywhere in Australia, New Zealand and the United Kingdom.

WHAT BRANDS DO YOU SELL?

Aceit sells a range of popular brands including; Bisley, Gloweave, Biz Collection, Identitee, Chefworks, AS Colour, Bocini and JBs Wear. Take a look at our brands page for more details.

If you require a brand that is not listed on our brands page, please ask the Aceit team about our sourcing service.

We also manufacture our own range of uniforms and teamwear.

CAN I RETURN/EXCHANGE MY GARMENTS?

Items that are unbranded can be exchanged within 7 days.

Branded items cannot be exchanged or returned. Please choose carefully to avoid this and ask our team for assistance with sizing.

DOES ACEIT PROVIDE SAMPLES?

Aceit provides product and size samples to businesses, organisations and sports clubs all over Australia. This service is available on request and our consultants would be only too happy to discuss your requirement.

WHAT BRANDING APPLICATION SHOULD I CHOOSE?

The branding application you choose depends on your garments and your artwork.

Generally embroidery is best on items like shirts, jackets and blouses where the material may not print well. Screen printing or digital printing is best on t-shirts, polos and fleece.

See our branding applications page for a more detailed explanation.

WHAT TYPE OF ARTWORK FILE DO YOU REQUIRE?

Ideally, we require artwork files in either EPS, AI or high quality PDF.

If you do not have this, Aceit's house designers can arrange a file for you at a small charge of $25.00 plus GST per file. Completely new designs are charged at $50.00 plus GST per hour. 

DO YOU COLOUR MATCH MY COLOURS?

To ensure colour accuracy, providing your brands Pantone colour numbers is ideal. However, if you do not have this information, Aceit can match colours to your supplied artwork for you.

Please note, due to thread and brand variations, Embroidery can only be matched as close as possible.

WILL I SEE A PHYSICAL SAMPLE OF OUR ITEM WITH BRANDING APPLIED?

Aceit does not provide a physical sample of garments with your branding applied. However, before production of your order, Aceit will provide a digital mockup of the garment and with the branding application for you to approve.

DO I RECEIVE A CONFIRMATION OF MY ORDER? 

Online orders will receive order confirmation via our e-commerce site. For custom or branded apparel ordered via email, phone or in-store, Aceit will email a copy of your order confirmation for approval.

HOW DO I PAY FOR MY ORDER?

Online orders can be paid via credit card or PayPal.

Custom branded orders placed via email, phone or in-store will be sent an invoice prior to collection or delivery including freight charge. You can pay your invoice via credit card or electronic transfer (account details are provided on the invoice).

CLIENT STORES

I AM INTERESTED IN A CLIENT STORE - AM I ELIGIBLE?

Aceit can create an online Client Store for businesses, organisations and sporting clubs.

Our Online Stores offer easy uniform management, compiling all your Staff Uniforms, Teamwear and Event/Sports Club Merchandise in one place.

Your employees, players or customers will be able to access your online store and place their order.

WHO CAN BENEFIT FROM AN ONLINE STORE?

Businesses and organisations can benefit from Client Stores in managing staff uniform procurement (Uniform Management Solution UMS) 

Sporting clubs and groups can benefit from Client Stores in managing both on and off field apparel and merchandise 

Event groups and fundraisers can benefit from client store in selling merchandise and creating an income stream.

CAN I USE A CLIENT STORE TO CREATE AN INCOME STREAM?

Aceit's Client Stores can be used to generate income for sporting organisations and event organisers in consultation with Aceit.

Rebates are provided to clients as a percentage or by price setting. Aceit can tailor a solution to meet the clients requirements.

WILL MY CLIENT STORE BE OPEN FOR A PERIOD OR PERMANENTLY?

You can choose how long you would like your Client Store to be open for.

Aceit recommends that Client Stores selling custom apparel and merchandise should be made available for a nominated period (ie 2-3 weeks). Aceit will then collate the orders, and produce and deliver the item/s either directly to purchasers or one set location. 

For staff uniform procurement Client Stores, the availability of your store will depend on your requirements.

HOW ARE CLIENT STORE PAYMENTS MADE?

Aceit collects all payments through our secure e-commerce store. This eliminates the need for you to collect payments.

HOW WILL I KNOW WHAT IS SOLD THROUGH MY CLIENT STORE?

Aceit will provide a sales report to you on demand or on a predetermined periodical basis.